Techs that were existing in the Frontbase at the time of migration are able to login. Newly created Techs are unable to login and getting the above error mentioned.
Newly created users without LDAP account are also able to login.
Below are the version details
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| Web Help Desk Version | 12.0.1 - Build #12.0.1.25 | |||||||
| Java Version | 1.6.0_26 x86 (Sun Microsystems Inc.) | |||||||
| Java Home | C:\Program Files\WebHelpDesk\bin\jre | |||||||
| Classpath | ../../../../wrapper/lib/wrapper.jar ../../../../tomcat/bin/bootstrap.jar ../../../../tomcat/bin/tomcat-juli.jar ../../../../webapps/helpdesk/WEB-INF/lib/MDSUnicode.jar | |||||||
| Extension Dirs | C:\Program Files\WebHelpDesk\bin\jre\lib\ext C:\Windows\Sun\Java\lib\ext | |||||||
| Endorsed Jars | C:\Program Files\WebHelpDesk\conf\endorsed\whd-endorsed.jar | |||||||
| Temp Dir | ../../../../tomcat/temp | |||||||
| Foundation Overrides Jar | Installed successfully. com.webobjects.foundation._NSStringUtilities class was loaded from jar:file:/C:/Program%20Files/WebHelpDesk/bin/webapps/helpdesk/WEB-INF/lib/0JavaFoundationOverrides.jar!/com/webobjects/foundation/ | |||||||
| Operating System | Windows 7 6.1 (user 'SYSTEM') | |||||||
| Graphics Environment | sun.awt.Win32GraphicsEnvironment (headless) | |||||||
| JVM Memory |
| |||||||
| Preferred Browser Locale(s) | en_US, en | |||||||
| Daemon Mode | background |
