I assume you noticed one URL was thwack.com (the one with the error) and the other was thwack.solarwinds.com (that worked). If I remove the leading information "https://ip/Orion/External.aspx?Title=thwack&URL=" and just use: http://thwack.com/orion/default.aspx it redirects the page to: http://thwack.solarwinds.com/community/network-management_tht/orion-network-performance-monitor .. then it works. Otherwise, it doesn't redirect. Does that help?
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